FAQs

You can easily reach us via our contact form, which is always available at the bottom of the page in the footer. We're here for you and happy to help!

Within Germany, we charge a flat shipping rate of €5.99. Shipping is free for orders over €99. For other EU countries, the shipping rate is €9.99, and shipping is free for orders over €149.
At the moment, we ship to Germany, Austria, the Netherlands, Belgium, and France.

Unfortunately, it is usually not possible to change or cancel your order afterwards. If you have any questions about your order, feel free to contact us via our contact form.

If your parcel has been marked as delivered but you have not received it, please first check whether it has been left with a neighbor. If this is not the case, please contact us and we will resolve the problem together with the shipping service provider.

If your parcel arrives damaged, please take photos of the packaging and contents immediately and contact us without delay. We will find a solution as quickly as possible.

Yes, we ship to Germany, Austria, the Netherlands, Belgium and France. You can see the exact shipping costs and delivery times in the checkout.

Yes, we now deliver to DHL Packstations. Please make sure to enter a valid Postnummer and the correct Packstation address during checkout.

If you are not at home at the time of delivery, DHL will leave a notification. Your parcel will either be left at a branch or Packstation for collection or a second delivery attempt will be made. You can find the exact options in the shipment tracking or on the notification card.

Yes, as soon as your parcel has been dispatched, you will receive an email with a tracking number. This allows you to check the status of your delivery online at any time.

The delivery time within Germany is usually 3-5 working days. Delivery to other countries may take a little longer depending on the region and shipping service provider. Should there be any delays, we will inform you immediately by e-mail.

We ship your order exclusively with DHL. This ensures fast and secure delivery. As soon as your parcel is on its way, you will receive a shipping confirmation with a tracking number, which you can use to track the delivery status online at any time.

Yes, the minimum order value in our store is €29. This ensures that we can offer you the best products and a reliable service.

After placing your order and successfully completing the payment, you will receive an order confirmation via email. If you can't locate it, please check your spam folder or reach out to us.

It's very simple: 

Yes, we offer the option to pay by invoice or in installments through payment providers such as Klarna or PayPal. Simply select the appropriate option during the checkout process and follow the instructions. Depending on the payment provider, this option will be displayed to you automatically.

You can pay securely and conveniently with the following payment methods: Mastercard, VISA, PayPal, Giropay, IDEAL, Billie, SEPA, Apple Pay, eps, Klarna. Simply select the desired payment method at checkout.

Yes, you can always find our newsletter sign-up at the bottom of the page. There, you can easily register to stay updated on our latest collections, offers, and exclusive promotions.

Yes, we offer personalized products! Our customizable boots are available exclusively through our retailers. Alternatively, you can create them tailored to your preferences with us at our events.

If an item is sold out, you can register for a notification on the product page. As soon as the item is available again, you will receive an email. Alternatively, you can contact us to find out more about availability.

You can find all information in our size chart.

Our products run true to size. To help you find the perfect fit, we have included a detailed size chart. If you are unsure, our customer service team will be happy to help you.

If you would like an item in a different size or color, simply send us the item that does not fit and reorder the desired variant. This will ensure that you receive your desired product quickly.

No, we cover the return shipping costs for you as long as the return is made within the 14-day return period after receiving the shipment. Simply use our return portal to create a return label.

You can return your order within 14 days of receipt.

If you're not satisfied with a product, you can return it within 14 days of receiving your shipment. Simply register your return through our return portal to begin the process.

Once your return has been received and inspected, we will refund your money within 5 to 7 working days via the original payment method.

Yes, that's possible. Simply use our contact form, which you can find in the footer of every page, to get in touch with us and request the deletion of your account and all stored data.

Your data is safe with us. We use modern encryption technologies and adhere to the applicable data protection guidelines. You can find out more in our privacy policy.

If you have forgotten your password, you can easily reset it on the login page by clicking on “Forgot password”. You will then receive an e-mail with a link to create a new password.

No, you can also order as a guest. However, with a customer account you have advantages such as faster ordering, saving your address and an overview of your previous orders.